Shipping policy

SHIPPING POLICY

At PerfumeDeck, we are committed to delivering your orders safely and as quickly as possible. We work with trusted courier partners to ensure a smooth and reliable delivery experience for all our customers across India.

Please read our shipping policy carefully before placing your order.

ORDER PROCESSING TIME

All orders placed on PerfumeDeck are usually processed within 24 to 48 hours after successful order confirmation.

Orders are processed only on business days.

Please note:

  • Orders placed on Sundays or public holidays may be processed on the next working day.

  • During high-demand periods, festive seasons, or promotional sales, processing times may be slightly longer.

SHIPPING COVERAGE

We currently deliver across India through our courier partners.

We strive to service as many locations as possible, subject to courier service availability in your area.

If your location is not serviceable, our support team will contact you regarding alternative arrangements or cancellation.

SHIPPING CHARGES

Shipping charges are calculated according to order value and delivery location.

Current shipping charges are as follows:

  • Within Gujarat: ₹50

  • Outside Gujarat: ₹80

  • Cash on Delivery (COD) Charges: Additional ₹50

FREE SHIPPING OFFER

We provide:

  • Most of the times shipping charges are waived off from our store

Shipping charges and promotional offers may change from time to time without prior notice.

ORDER DISPATCH

Once your order is packed and dispatched:

  • You will receive shipment confirmation through SMS, Email, or WhatsApp (where applicable).

  • Tracking details will be shared once the courier partner picks up the order.

Most orders are dispatched within 1–2 business days after confirmation.

ESTIMATED DELIVERY TIME

Estimated delivery timelines after dispatch:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates only and may vary depending on courier operations.

CASH ON DELIVERY (COD)

We offer Cash on Delivery (COD) service on eligible pin codes across India.

Please note:

  • COD availability depends on courier partner serviceability.

  • Additional COD charge of ₹50applies on eligible orders below ₹500

We reserve the right to restrict COD service for repeated order cancellations or suspicious transactions.

ORDER TRACKING

Once your order has been shipped, tracking details will be shared with you.

Customers can use the tracking number provided to check delivery status directly through the courier partner.

If tracking updates are delayed, please allow some time as courier systems may take time to update shipment status.

DELIVERY DELAYS

While we strive to deliver orders within estimated timelines, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Courier partner delays

  • Weather disruptions

  • Public holidays

  • Operational delays in remote locations

  • Government restrictions

  • Incorrect address or incomplete contact details provided by customer

PerfumeDeck shall not be held liable for delays caused by third-party logistics providers.

INCORRECT SHIPPING INFORMATION

Customers are responsible for entering correct shipping details while placing orders.

Please ensure:

  • Accurate delivery address

  • Correct mobile number

  • Proper pin code

  • Availability during delivery attempts

PerfumeDeck shall not be responsible for failed deliveries caused due to incorrect customer-provided information.

Additional shipping charges may apply for re-dispatch of returned parcels.

FAILED DELIVERY ATTEMPTS

Courier partners generally make multiple delivery attempts.

Orders may be returned to us if:

  • Customer is unavailable repeatedly

  • Customer refuses delivery

  • Incorrect address provided

  • Customer fails to respond to courier communication

In such cases:

  • Re-shipping charges may apply for sending the order again.

  • Refund requests shall be reviewed according to our Refund Policy.

DAMAGED PACKAGE DURING DELIVERY

If the outer package appears visibly damaged during delivery:

  • Customers are advised to record an unboxing video immediately.

  • Report the issue to our support team within 2 days of delivery.

  • Claims without proper proof may not be eligible for consideration.

Such cases shall be handled according to our Refund & Replacement Policy.

CONTACT INFORMATION

For shipping-related questions or delivery support, please contact us.

PerfumeDeck
201 Kedar Building, MG Road
Vadodara – 390001
Gujarat, India

Customer Support: +91 9998041473
Email: perfumedeckstore@gmail.com

We appreciate your trust and thank you for shopping with PerfumeDeck.