Refund policy

At PerfumeDeck, customer satisfaction remains our highest priority. We always strive to ensure that your shopping experience with us is smooth, pleasant, and hassle-free. In the rare event that you are dissatisfied with the product received or our services, we will make every reasonable effort to resolve the issue promptly.

We assure all our customers that every product sold by PerfumeDeck is carefully prepared and delivered with strict quality checks to ensure genuine quality standards.

Please read the following policy carefully before requesting any return, refund, cancellation, or replacement.

GENERAL RETURN ELIGIBILITY CONDITIONS

To be eligible for any return, refund, or replacement request:

The product must be unused and in the same condition in which it was received.
The product must be returned in its original packaging.
Opened, used, tampered, or partially consumed products shall not be eligible for return or refund under any circumstances.
Any dispute regarding the order must be reported within 2 days of receiving the parcel.
Customers must provide a complete unboxing video clearly showing the sealed package being opened and the issue observed.
The unboxing video must be shared on our customer support number or official support email for claim verification.

These conditions apply to all return/refund/replacement requests mentioned below.

OUR QUALITY COMMITMENT

At PerfumeDeck, we make every effort to ensure that every order delivered to you is exactly as intended.

If, however, the product received falls under any of the following situations:

Product not shipped yet and customer wishes to cancel
Product received in damaged condition
Incorrect product received
Product received defective or significantly different from description

our policy below shall apply.

1. ORDER CANCELLATION BEFORE SHIPMENT

If your order has not yet been shipped, you may request:

Full cancellation of the order
Partial cancellation of selected products from the order

For prepaid orders:

The amount paid by you shall be refunded to your original payment method.
Refunds generally reflect within 7–10 business days, depending on banking/payment gateway timelines.

Once the order has been shipped, cancellation requests may no longer be accepted.

2. DAMAGED PRODUCT RECEIVED

We take utmost care while packaging every order to ensure safe delivery.

However, in rare situations, products may get damaged during transit due to circumstances beyond our control.

If your order arrives damaged:

You must report the issue within 2 days of delivery.
A clear unboxing video showing the sealed parcel being opened must be shared with our customer support team.
Claims submitted without an unboxing video may not be eligible for consideration.

After verification:

For Refund Requests

Approved refunds shall be processed within 24 hours of approval.

For Replacement Requests

Replacement products shall be dispatched within 6 working days after approval.

3. INCORRECT PRODUCT RECEIVED

We carefully verify every order before dispatch.

In case you receive a product different from what was originally ordered:

Notify us within 2 days of receiving the order.
Share clear images/video of the received product.
The incorrect item must be returned in unused condition with original packaging.

After receiving the incorrect product back and verifying its original condition:

The correct product shall be dispatched to you.

If requested and approved, refund may also be processed instead of replacement.

4. DEFECTIVE PRODUCT

In the unlikely event that the product received is defective or substantially different from what is described on our website:

Inform us within 2 days of delivery.
Share supporting images/videos along with the complete unboxing video.
Our team will review the complaint and provide appropriate resolution.

Resolution may include:

Replacement
Refund
Store credit
Other mutually agreed solution depending on the case

CASE-BY-CASE REVIEW

Any cancellation, return, refund, or replacement request that does not fall under the above categories shall be reviewed strictly on a case-to-case basis.

PerfumeDeck reserves the right to approve or reject such requests after internal review.

REFUND PROCESSING TIMELINE

If a refund request is approved:

Refund shall generally be initiated within 24 hours of approval.
Final credit time may vary depending on payment gateway or bank processing timelines.

REPLACEMENT PROCESSING TIMELINE

If a replacement request is approved:

Replacement order shall generally be dispatched within 6 working days from claim approval.

IMPORTANT NOTE

To protect both customers and our business from fraudulent claims:

Claims made without proper proof may be rejected.
Unboxing video is mandatory for transit damage or missing/wrong item claims.
Used or opened fragrance products cannot be returned due to hygiene and product integrity reasons.